Knowledge Base

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  4. Stoplists


Stoplists are lists of email addresses and phone numbers that have requested we no longer send messages to them on your behalf. Clients and patients can automatically add themselves to these lists by

  1. Replying “STOP”, “END”, “QUIT”, or “UNSUBSCRIBE” to Text (SMS) messages
  2. Replying “STOP” or “UNSUBSCRIBE” to Email messages.
  3. Dialing “9” while listening to a Voice message.

A list of your participants who have been added to the Stoplist can be found in the “Messaging” > “Consent” tab, in the Stoplist section. To maintain compliance for your account, if a number was added in error, you will need to reach out to to have a phone number or email address removed.