Payment Message Templates can be managed on the “Settings” > “Message Templates” tab.
The 3 built-in message templates involved in payments are
- Basic Payment Receipt – Sent to a client whenever a charge is completed
- No-show Charge Notice – Sent whenever a no-show fee is charged to a client
- Refund Receipt – Sent whenever a refund is issued for an individual payment to a client
You can edit the built-in message templates directly by using the “Pencil” icon here: