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One-Time Messages (Apptoto Connect)

One-time messages are beneficial in Apptoto when there is a specific appointment or appointments you wish to contact, whether to notify clients of site closures, inclement weather, or any other situation where you need to contact clients en masse. This feature is the blue “Compose” button in the top-right corner of your Appointments tab.

Selecting Who to Send a One-Time Message

To use this feature, you can either simply click the Compose button directly to then indicate who you’d like to contact:

Send a one-time message to an individual recipient

Or, you can first select which of your pre-existing appointments you’d like to contact via the checkbox to the left of the desired appointments, then clicking the Compose button:

Use checkboxes next to appointment events on Appointments tab to compose one-time messages to a group of people.

Editing a One-Time Message

Once you have specified where you’d like to send the messages, Apptoto will bring up a new window for you to type your one-time message.

Using the one-time message compose window, add your message context and select message type.

If you select to send a voice call, you can now upload MP3 clips the same way you do for your standard reminder messages

Add a MP3/WAV file to a one-time message using the upload button

Advanced Messaging Options

Additionally, if you select to send both SMS and Call messages, you can tell Apptoto to only send the call message if the destination number is not SMS-capable, which Apptoto will automatically detect for you. This setting also allows you to then customize the call message to be unique from the SMS that will be sent.

Using the one-time message compose window, set advanced features

Schedule a One-Time Message

Once you’re ready to send the message, you can choose to either send right then and there, or select a later date/time to send that message with the “Send Later” option:

Schedule if the one-time message should send now or at a later time/date.
If you schedule your one-time message to send later, add the date and time. Click schedule.

One-Time Message Delivery Status

When the one-time message has gone through, Apptoto will show that the message has sent.

Confirmation box that message has been sent

As with all other messages sent from Apptoto, the right-hand Messages column will show how many messages have been sent to each individual appointment.

Apptoto appointments tab displaying how many messages have been sent to each appointment invitee

To see the message history for messages that were sent independently of a calendar appointment, just open your Inbox/Outbox tab, and select the “Other” folder under Outbox

Apptoto now supports attachments to both incoming and outgoing SMS and emails. On the messages where this feature is available, there will be a clickable Attach File button. For more information on that, click here.