Mobile Carriers in the US (namely AT&T, T-Mobile, and Verizon) have started requiring that all 10-digit phone numbers (10DLC) that are used to send Text messages be properly registered in order to avoid filtering. 10DLC registration allows the Carriers to know exactly who is sending Text messages to their subscribers. In turn, this helps reduce SPAM messages to consumers.
There is good and bad news that comes with this. The bad news is that if you want to send text messages to customers, you have to follow carrier regulations. It doesn’t matter if you use Apptoto or another service. Everyone in the industry has to follow the same rules, or else their SMS messages will get blocked. The good news is that it will keep your text messaging channel safe and SPAM-free and your messages will not get filtered by carriers.
To verify and register your 10DLC brand, you’ll have to provide information about your business, such as your business name, address, website, and Federal EIN. Do yourself a favor and grab your W9 or company tax registration document before you start this process.
Registering your 10DLC Brand/Number in Apptoto
1. To begin registering your brand within Apptoto, you will navigate to Settings>Caller IDs.
2. Then select “Add Standard Brand (Admin),” and follow the prompts on the screen, and fill out all of the information that is requested:
3. Follow the prompts on the screen, and fill out all of the information that is requested:
4. If your account already has an old starter brand, you can convert that to a paid brand by simply clicking on the “Convert to Paid Brand” button on the Caller IDs tab:
Once the brand is filled out and submitted, it will go through a vetting process with a 3rd party, which can take up to 4-6 weeks to complete (although it typically takes much shorter). Then, the brand will be active within Apptoto.
Note: If you are a sole proprietor, you will be asked for your mobile number during registration. The mobile phone number must be correct and a mobile phone number you have access to. A text saying, “Please confirm your registration for US A2P Messaging by replying YES. Msg & data rates may apply.” will be sent to this number during the process. You must reply YES within 24 hours.
Do I Need to Register While on the Free Trial?
While on a free trial, Apptoto will automatically enable an existing 10DLC-compliant number. Once you subscribe, you must complete the 10DLC registration process for your business number. Approval timeframes vary, so Apptoto will keep you on the existing trial number until your number is approved. At that time, your number will update automatically!
We hope you followed along and completed your brand registration within Apptoto. Once approved, you can send your text message campaigns without interruption for years to come. Or, at least until the following regulatory change! If you have any questions or concerns about this process, please feel free to reach out to us at support@apptoto.com