Keep the Encompass workflow your team already loves and add smarter patient messaging and automation with Apptoto.
Customize how patients get reminders, when they're sent, how often they repeat, and which channel to use, including text, voice, or email. Set different rules for each doctor, appointment type, or location, and run recall campaigns to bring patients back for annual exams and contact lens follow-ups.
Apptoto also supports secure, HIPAA-compliant messaging. Your staff keeps working in Encompass the same way they always have, while Apptoto keeps your patients engaged and on schedule.
Practice Management
Eyefinity Encompass
Setup Guide
How it works
Appointment Reminder
Two-way messaging
Patients can reply to reminders with questions, schedule changes, or confirmation right from their phone. Your team sees every conversation in one inbox. No personal phone numbers shared. No missed messages buried in voicemail.
Calendar sync
Apptoto pulls appointments directly from your Eyefinity Encompass calendar in real time. New bookings, reschedules, and cancellations are automatically picked up. No CSV uploads. No manual entry. No duplicate data. Your team keeps working in Encompass exactly the way they always have.
Email & SMS campaigns
Between new prescriptions, lapsed patients, and changing vision needs, there's always someone worth reaching out to. Send targeted email and SMS campaigns based on a patient's last visit date, provider, or appointment type. Once the patient takes action, Apptoto removes them from your campaign.
Compliance & Security
Apptoto offers HIPAA-compliant messaging with a signed BAA included. Turn on secure messaging for extra protection: patients receive a password-protected link to view sensitive communications. No PHI sitting in an open text thread.
Why eye care practices choose Apptoto
Customize reminder timing, messaging, and channels per doctor or location. Each optometrist's and staff member's messages can be customized based on their role and needs. Manage it all from one dashboard.
Connect your Encompass calendar, pick your message templates, and go live. No IT department needed. For hands-on help, White Glove onboarding packages start at $499.
Apptoto is a verified Eyefinity partner, purpose-built to work with Encompass. Trusted by 3,000+ businesses since 2010 and rated 4.7 out of 5 across review platforms.
Apptoto syncs directly with your Eyefinity Encompass calendar through a secure connection. Once linked, your appointments automatically flow into Apptoto. New bookings, cancellations, and reschedules are picked up in real time, so your reminder messages always reflect your current schedule. No manual data entry required.
Not at all. Your staff continues to book and manage appointments in Encompass exactly as they do today. Apptoto works in the background, reading your calendar and sending communications automatically. The only difference your front desk will notice is fewer phone calls and more confirmed appointments.
Yes. Apptoto offers a HIPAA-compliant messaging plan with proper consent management, opt-in and opt-out tracking, and full audit trails. Practices handling protected health information can upgrade to a HIPAA-compliant plan, which includes a signed BAA and the security controls required for PHI.
Apptoto supports SMS text messages, email, and automated voice calls. You can send appointment reminders, confirmation requests, follow-up messages, recall campaigns for overdue patients, eyewear-ready notifications, and review requests. Every message is fully customizable with merge fields that pull patient names, appointment times, provider names, and more.
Yes. Apptoto supports full two-way messaging. Patients can confirm, cancel, or reschedule by replying to text messages. They can also ask questions or send messages that go directly to your team's inbox. Your staff can reply from the Apptoto dashboard or mobile app without sharing personal phone numbers.
Plans start at $100 per month (paid annually), plus $10 per additional user. The plan includes 10 users and calendars, and 1500 automated message credits. There is a 30-day money-back guarantee. Most eye care practices find that Apptoto pays for itself by recovering just a few appointments per month that would have otherwise been no-shows. HIPAA-compliant plans start at $160 per month (paid annually), with 6 additional users and calendars and 2400 automated message credits total.
Eyefinity Electronic Patient Notifications offers basic text and voice reminders starting at $99 per month. Apptoto is $100 per month and includes two-way messaging, secure messaging, fully customizable message sequences, recall campaigns, reputation management, multilingual support, and rule-based messaging per provider or appointment type. Apptoto also works with multiple practice management systems if your organization uses more than one, including Encompass.
Yes. Apptoto offers AI-powered multilingual messaging that can translate your custom appointment messages into multiple languages with a few clicks. This is especially useful for optometry practices serving diverse patient populations.