Top 5 Benefits of Personalized Appointment Reminders
1. Fewer No-Shows & Last-Minute Cancellations
Give your clients and your support staff advanced notice of cancellations with friendly appointment reminders to avoid day-of cancellations and no-shows. Services like Apptoto allow you to choose your method of communication, including emails, voice calls, and text reminders based on you and your client’s needs and preferences.
Not only will you give your client the helpful reminder they need to make sure their calendar is marked and they’re ready for their appointment, you can also include an easy cancellation option which allows them to inform you of their intended absence with adequate notice. This allows your team to refill the vacant appointment time and prevents your staff from preparing for a meeting that won’t be happening.
2. Customizable Reminders Help Clients Plan Ahead
In addition to reminding your clients of their scheduled appointment, you can also tailor your message to include the essential details of your meeting, and even what they need to bring to be prepared. For instance, templates can be customized to accommodate a variety of appointment types, such as consultations, depositions, and court appearances.
Each of these meetings is likely to require that the client travel to a unique location and bring materials specific to that meeting, such as identification, personal or business records, etc. When you include these details in their appointment reminder, particularly using email or text, you are providing them with a reference which they can revisit as needed to make sure they are ready for their meeting.
3. Automated Messaging Saves Time & Resources
Human-powered labor is often the most expensive part of any business, and for good reason. Your in-house team has abilities that no software can match, but there is software that can help you get the most value from your personnel.
Person-powered scheduling and reminders require your support staff to spend a large portion of their day scheduling and rescheduling appointments, reminding clients of upcoming appointments, and fielding calls from clients looking to confirm the details of their appointments. This means they have less time to provide in-office clients with a positive service experience and even less time to provide essential support to the legal professionals who could certainly benefit from an extra set of hands.
4. Better Customer Service with Fewer Touchpoints
While a personalized phone call may seem like the best way to reach a client, the truth is that many people are not able to take a phone call during business hours and are likely to miss or simply ignore the call when it comes in, especially if they do not recognize caller’s number. When you choose legal appointment reminder software which includes options for email and text message reminders, you are better serving clients by providing communication means that work better for their needs.
Additionally, automated appointment reminders and scheduling software for your law firm creates more time for your office administrators to support the in-house needs of your practice, including face-to-face client support and assistance.
5. Easy Software Integrations, Including Clio Practice Management
If you think incorporating new reminder software and scheduling apps means changing your whole operation, we have great news for you. Well-developed programs such as Apptoto are designed to integrate with your current practice management software, including Clio. Instead of fully replacing your current system, Apptoto can enhance the performance of your software by incorporating new capabilities to further support your practice.
Ready to learn more about legal calendaring software and appointment reminders for your law firm? Contact Apptoto today.