Increase Telehealth Appointment Attendance

News is changing by the minute and so is the world of healthcare. During the COVID-19 nationwide public health emergency, doctor’s visits have shifted from an in-office appointment to a focus on telehealth. In response to these changes, the Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) has expanded provider’s communication options.

Telehealth has been used by many healthcare professionals in the past. Now, social distancing has expanded telehealth beyond its prior use to be utilized in a variety of other practices as well. In order for these appointments to be effective, patients need to be aware of their appointments and have access to the necessary information.

Per a release from HHS, “A covered health care provider that wants to use audio or video communication technology to provide telehealth to patients during the COVID-19 nationwide public health emergency can use any non-public facing remote communication product that is available to communicate with patients.”

Apptoto is a leader in appointment reminders and will ensure your telehealth appointments are well-attended and beneficial to the patient, provider, and practice. We are here to assist with these messages along with reminding appointments moving forward as Apptoto is HIPAA Compliant.

Our direct integrations are featured here, though we are able to accept imports from an Electronic Medical Record (EMR). Once the appointments are added to Apptoto, the notifications can be fully customized. In our experience, telehealth appointment reminder success is increased when a combination of messages are used. An initial message when the appointment is added to the calendar and a reminder as it draws closer increase awareness and preparedness.

The messages can be sent via email, text message or phone call and include the telehealth service link specific to the appointment. By including the link in a text message and an email, your patients will be able to have all they need to make it to their telehealth appointment on time and prepared.


Apptoto can be set up by our expert support to ensure you are able to spend time on the other important tasks facing your team. Schedule a time to learn more about Apptoto here or reach out to our support team at or (888) 318-3765.