Here are all posts by the author Jessica: Page 1 of 1

Entries by Jessica

Enhance your messaging with attachments and emoticons

Apptoto has made it easier than ever to customize and personalize your customer messages with attachments, photos, and emoticons. Files and photos can be attached to appointment reminder messages, appointment follow-up messages, and appointment booking/initial messages wherever a clickable “Attach Filer” button is found. Photos and emoticons are fully supported in both SMS and emails for a variety of message types. Attachments of other types are fully supported in emails.  You can try sending attachments of any file type through SMS; however, your mileage may vary based on the type of handset/carrier the recipient uses.  Because of this, we recommend only sending Photos in SMS (i.e. MMS messages).  If you do attach a file that isn’t a photo to an SMS message in Apptoto, Apptoto will attempt to send both the photo and a link to the attachment for the recipient to click on to open the attachment (the link is NOT password-protected). Personalize Client Messages with Files and Photos To attach files and photos to your messages, navigate to the “Auto Messages” tab.  They can also be attached to message templates under Settings > Message Templates for use when sending […]

Rebook Past Clients & Reconnect with Apptoto Campaigns

We are reopening and reconnecting worldwide after many companies had to cancel appointments due to COVID-19. Losing those clients and that revenue is detrimental at any time, particularly when we are in recovery mode. Learn how to reengage with past clients to remind them to rebook in a low-pressure way with Apptoto Campaigns. Reconnect with Apptoto Campaigns Apptoto’s Campaigns tool enables you to search your appointment books for a set time range. You can tell the system to target clients who have not been back or rebooked an appointment during that time frame. Apptoto then does the heavy lifting to get them back on your calendar and in your active Rolodex. The guesswork is taken out of following up. You can fully dedicate your time to meeting with your rebooked clients. You don’t have to worry about campaigns being sent to the same client twice or anyone who has already rebooked an appointment with you – even for a future date. Launching a Client Rebooking Campaign The first step is to create a new Campaign and choose the appointments on a Calendar as the group of recipients. Once you’ve set […]

Set your Retail Store up for Success with Appointment Scheduling

Whether you want to limit the number of customers in your store at any given time or want to provide a 1-on-1 shopping experience, Apptoto has you covered. When you set up appointment scheduling for your retail store, you can create shopping appointments for your customers whether they need 10 minutes or 2 hours. Need to only allow five people in the store at any given time? Apptoto can do that too! Apptoto even seamlessly reminds your clients of their scheduled shopping times to ensure arrive on time. Learn how you can configure an Online Booking Page for your business and start getting customers back through your doors safely and efficiently! Create a booking page First, you’ll need to set up a booking page in Apptoto if you aren’t already using one. Check out our step-by-step guide to setting up a booking page. Or, watch this video for more info on creating a booking page, then continue below when that’s established! Set up multiple appointment types To ensure your clients know what kind of shopping is available, you can set up multiple appointment types via the Appt Types page of […]

Increase Telehealth Appointment Attendance with Reminder Messages

News is changing by the minute, and so is the world of healthcare. During the COVID-19 nationwide public health emergency, doctor’s visits have shifted from in-office appointments to telehealth. The Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) has expanded providers’ communication options in response to these changes. Healthcare professionals have used telehealth visits in the past. But now, social distancing is expanding how medical offices are using telehealth appointments. In order for these appointments to be effective, patients need to be aware of their appointments and have access to the necessary information. Per a release from HHS, “A covered health care provider that wants to use audio or video communication technology to provide telehealth to patients during the COVID-19 nationwide public health emergency can use any non-public facing remote communication product that is available to communicate with patients.” Apptoto is a leader in appointment reminders. Our platform helps ensure your telehealth appointments are well-attended by patients and that they and the provider benefit from a safe appointment experience. We are here to assist with these messages along with reminding appointments moving forward as […]