Jessica Rychard
Head of Customer Success at Apptoto
- 11+ years at Apptoto
- 7 years in Healthcare
- Onboards & supports 3,000 businesses
Areas of Expertise
About Jessica
I’m the Head of Customer Success at Apptoto, where I’ve spent more than 11 years helping businesses set up, customize, and get the most out of their accounts. Before Apptoto, I was a registered nurse. I worked as a surgical nurse and clinical research nurse, then directed health and wellness programs at assisted living communities, coordinating care between families, caregivers, home health, and hospice teams. I hold degrees in both nursing and business administration from Linfield.
Most of what I write starts with a real support conversation: a practice administrator setting up HIPAA-compliant reminders, an office manager untangling a calendar sync, a new client who just wants their first campaign to send correctly. I’ve personally walked thousands of businesses through setup since 2015, so when I explain how to configure something in Apptoto, it’s because I’ve done it with a real client, usually that same week.
My goal is simple: make sure every business that signs up for Apptoto actually gets the results they came for, whether that’s fewer no-shows, faster scheduling, or clients who finally show up on the right day.
Background & Credentials
B.S., Registered Nursing, Linfield College
B.S., Business Administration & Management, Linfield University
Education
Account Executive, Apptoto
Director of Health & Wellness, Assisted Living communities
Surgical Nurse and Clinical Research Nurse
Previous experience
Editorial Note: Every guide on this page comes from real client setups and support conversations, not hypotheticals. If I describe a workflow, I’ve configured it for an actual Apptoto customer.
All Articles
-
Enhance your messaging with attachments and emoticons
Read more: Enhance your messaging with attachments and emoticonsApptoto has made it easier than ever to customize and personalize your customer messages with attachments, photos, and emoticons. Files and photos can be attached to appointment reminder messages, appointment follow-up…
-
Rebook Past Clients & Reconnect with Apptoto Campaigns
Read more: Rebook Past Clients & Reconnect with Apptoto CampaignsWe are reopening and reconnecting worldwide after many companies had to cancel appointments due to COVID-19. Losing those clients and that revenue is detrimental at any time, particularly when we…
-
Set your Retail Store up for Success with Appointment Scheduling
Read more: Set your Retail Store up for Success with Appointment SchedulingWhether you want to limit the number of customers in your store at any given time or want to provide a 1-on-1 shopping experience, Apptoto has you covered. When you…
-
Increase Telehealth Appointment Attendance with Reminder Messages
Read more: Increase Telehealth Appointment Attendance with Reminder MessagesNews is changing by the minute, and so is the world of healthcare. During the COVID-19 nationwide public health emergency, doctor’s visits have shifted from in-office appointments to telehealth. The…