Text (SMS), Email, and Voice Calls
Send appointment reminders and confirmation through any or all of the following: text (SMS), email or voice calls
You can upload multiple MP3 files to use your own in voice reminders and messages.
Mobile Number Detection
Apptoto has the ability to confirm if a phone number is a landline or mobile phone and then send text messages or phone calls based on type.
Automatic Reminder Messages
Automate appointment reminder messages and confirmation requests. Typically these are sent within 3 days of the scheduled appointment. Customize content and timing of these reminder messages.
Automatic Initial / Booking Messages
When a client books an appointment online (or when you add an appointment to your calendar), you can trigger custom messags to send automatically to the client.
Reserve your own Apptoto phone number in your own Area Code for sending and receiving appointment messages.
Each message can be configured to only be sent if certain conditions are met. For example you can create a rule that sends a specific message to an appointment with the word “initial consultation” in the title.
Create multiple “Message Templates” that are language-specific. Then you can create rules that send the appropriate template to your clients that prefer a different language.
You or anyone on your staff can be notified the instant a client responds with a confirmation, cancellation, reschedule request or with any additional information. You can then respond directly through the notification back to your client with our 2-way messaging feature.
Easily respond to your clients from the Apptoto website or directly from our real-time email notifications. Your clients will love that there is an actual person on the other end of the confirmation messages they receive from you.
Opt-out Opt-in Lists
You can manage your reminder and marketing opt-in and opt-out lists from inside of Apptoto, allowing you stay compliant with TCPA, CAN-SPAM Act, and Canada’s Anti-Spam laws.
Update contact records based on their preferred method of contact.
Schedule automatic follow-up messages after appointments takes place to complete a task like a followup survey, schedule their next appointment, or instructions on next steps.
Multiple Reserved Numbers
Do you need unique numbers for different locations or staff members? Reserve multiple phone numbers and assign them to fit your needs.
Auto Replies (Bots)
Create auto-response bots that will take action when your clients reply to messages. For example: a custom thank you message sent to all clients who confirm or create an internal bot to notify the appropriate staff member when a client take actions.
Configure Apptoto to send appointment messages to your internal staff. For example: Notify staff members when a reschedule takes place or if one of their clients cancels.
Call Forwarding – dial 7 to be connected
Clients can transition seamlessly from the automated phone call reminder to a live call with your staff
Send messages (SMS and Email) to existing clients in order to invite them to book an appointment with you. Campaigns can track who has booked and who hasn’t and continue to send messages until they do.Learn more about Campaigns www.apptoto.com/campaigns
Set up multiple office locations to then be automatically used in your reminders based on keywords found in the event (e.g. Downtown)